Privacy Policy

Last updated: October 11, 2026

Introduction

Ajamjo is operated by Denobiq Inc. ("we", "us", "our"). We provide a guest experience platform that generates personalized travel itineraries for guests at participating hotels and short-term rental properties. This Privacy Policy explains how we collect, use, share, and protect personal data in connection with our services.

This policy applies to guests who interact with Ajamjo through a participating property, as well as property administrators who manage their property on our platform.

Data Controller

Denobiq Inc.
Toronto, ON, Canada
Contact: info@denobiq.com

What We Collect

How We Use Your Data

AI Processing (OpenAI)

We use OpenAI's language models to generate personalized travel itineraries. When generating your itinerary, your travel preferences and property location context are sent to OpenAI for processing. We do not use your data to train OpenAI's models, and OpenAI does not use API data submitted by us to train its models.

We aim to limit the personal data sent to OpenAI to what is needed to generate a useful itinerary, primarily your stated preferences (for example, "interested in local dining and outdoor activities") and your property's location context. We do not send payment information to OpenAI.

OpenAI is a named AI sub-processor under this policy. OpenAI's data processing is governed by their Privacy Policy and Data Processing Agreement.

Legal Basis for Processing

Data Sharing and Sub-Processors

We share data with the following categories of recipients:

We do not sell personal data to third parties.

Data Retention

Your Rights

Under applicable privacy laws, you have the following rights:

To exercise these rights, contact info@denobiq.com or speak to your property's staff. You can manage email opt-out preferences via the link in every email we send you.

International Data Transfers

Data is processed and stored mainly in Canada and the United States, and some providers also process it in other countries. Specifically:

Where personal data is transferred outside the EEA, we rely on appropriate safeguards including Standard Contractual Clauses and the sub-processors' own compliance frameworks.

Cookies

We use functional cookies only, limited to authentication (keeping you signed in to the property admin portal). We do not use tracking cookies, advertising cookies, or third-party analytics cookies.

SMS Text Messages

Where a participating property offers SMS and you opt in to receive text messages, we process the following information:

We use Twilio, Inc. as our SMS service provider. Twilio is based in the United States, and your phone number and message content will be processed by Twilio's infrastructure in the United States in order to deliver your messages. We maintain a Data Processing Addendum (DPA) with Twilio that incorporates Standard Contractual Clauses (SCCs) approved by the European Commission, which provide a recognized mechanism for the international transfer of personal information. Twilio's DPA is available at twilio.com/legal/data-protection-addendum.

Canadian residents: This international transfer is disclosed in accordance with PIPEDA Schedule 1, Principle 4.1.3 (Accountability for transferred information).

EU/EEA residents: The transfer relies on the EU Standard Contractual Clauses (Module 4, Controller-to-Processor) incorporated by reference through Twilio's DPA. Canada holds a European Commission adequacy decision for transfers to organizations subject to PIPEDA, which covers the EU → Canada leg; the onward transfer from Canada to Twilio in the United States relies on the SCC mechanism.

Message frequency varies (typically 3 to 8 messages per stay). Message and data rates may apply. You can opt out or get help at any time:

Consent to receive text messages is voluntary and is not required to make or keep a reservation. We retain SMS message content and consent records for the periods required by applicable law, including unsubscribe records for at least 60 days, and consent records for up to 3 years from your last activity, as required by Canada's Anti-Spam Legislation (CASL). To request access, correction, portability, or deletion of your SMS-related personal information, contact info@denobiq.com.

WhatsApp Messages

Properties using Ajamjo can choose to message guests on WhatsApp as well as by text message. Where your property does, the property may send you the same kinds of messages over WhatsApp, and you can reply there. We only send you WhatsApp messages if you agreed to be contacted on WhatsApp, or if you messaged the property on WhatsApp first. When a WhatsApp message cannot be delivered, we may send it to you as a text message instead, but only if you have also agreed to receive text messages.

WhatsApp messages are delivered through Twilio, Inc. (described above) and the WhatsApp Business Platform operated by Meta Platforms Ireland Ltd for users in the EEA, and by Meta Platforms, Inc. elsewhere, together with their affiliates, including WhatsApp. To deliver messages in both directions, the following information is processed by Twilio and by Meta:

Meta processes this information in the United States and other countries where it operates. Canadian residents: this international transfer is disclosed in accordance with PIPEDA Schedule 1, Principle 4.1.3. EU/EEA residents: the transfer relies on the Standard Contractual Clauses and, where applicable, the EU-U.S. Data Privacy Framework, as provided in Meta's WhatsApp Business Data Processing Terms (whatsapp.com/legal/business-data-processing-terms), which the WhatsApp Business account holder for your property accepts. Meta also processes some of this information as an independent controller under its own terms, for example to operate WhatsApp and to prevent abuse.

Your use of WhatsApp itself is also governed by WhatsApp's own terms and privacy policy, available at whatsapp.com/legal. We keep WhatsApp message content and consent records for the same periods as text messages, described above. Twilio and Meta also keep copies of messages and delivery information under their own terms, for their own set periods, and our erasure process does not reach those copies. You can stop WhatsApp messages from a property at any time by replying STOP, and opting out of either text messages or WhatsApp messages from a property stops both.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of the platform after an update constitutes acceptance of the revised policy.

Contact

For privacy inquiries, data subject requests, or concerns: info@denobiq.com

Denobiq Inc. • Toronto, ON, Canada